Our company works closely with our clients on a one-to-one basis and at all times you will be dealing directly with Graham Moore our Managing Director.

 

It is a cornerstone of our business that our clients should always get great customer service - something most accountants are notoriously poor at!, and to this end:-

• We are committed and dedicated to your success.

• We show honesty and integrity in all our dealings with you, HMRC and other government or regulatory bodies.

• We show politeness, enthusiasm and a positive attitude to you and your business at all times.

• We offer clarity in all our communications with you including jargon free reporting.

• We produce your work in a timely and efficient manner.

• We have independence and objectivity whenever we produce reports and information for you.

• It is our intention, always to create an excellent working relationship with you; one that's fair and open and founded on two-way trust.

If you're looking for a friendly, professional accountant in Newcastle and the North East with knowledge and experience that will prove to be a valuable asset to your business please contact us. 

 

Fixed fees

 

One of the most frequent complaints made against accountancy firms by clients is not being made aware in advance of the fees to be charged. That's why when it comes to fees you'll find we're completely transparent. We offer a prompt, pro-active, value for money service at a fixed fee appropriate to the size of your business (agreed in advance), which is fixed for the first two years. 

In addition we guarantee our fees will be up to 30% less than a like for like quote of other accounting firms. 

 

No charge for meetings or phone calls

 

We also understand how annoying it is to be charged for time on the phone or in meetings. There's nothing worse than knowing the clock is ticking when you want a simple piece of advice. That's why you get unlimited access, at any time, for general advice and information without any additional charge. Meetings can also be arranged in the evenings or at week-ends to avoid interrupting your busy working schedule.

 

We'll always be available to talk to you

 

Another bug-bear of accountants' clients is the availability of the partner in charge of your account. All too often they seem to be 'in a meeting' or 'can't be disturbed'! We make sure that you will always speak to Graham Moore, the Chartered Accountant handling your work, and can do so at any time.

It really is that simple. You'll find we are always available by telephone or email and promise to respond to your query within 24 hours.